Anisha Mondal
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Recent activity by Anisha Mondal-
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Where can I find a new return form?
If you have lost your return form, you can print it here.
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How do I return my store purchase?
We are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition. Where our stores were closed or you are unable to travel to them, we have extended our retu...
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Can I return items I've bought with a gift voucher?
Of course! Your right to return an item is exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two. If you paid for your whole order wi...
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I've received an incorrect item in my order, what do I do?
If you've received something you haven't ordered, please send it back to us and we'll refund you as soon as it arrives back at our warehouse. Click here to see the returns options available to you....
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Can I return an item for an exchange instead of a refund?
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then yo...
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I've received a faulty item, what should I do?
We’re really sorry if you’ve received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason fo...