I've received an incorrect item in my order, what do I do?

If you've received something you haven't ordered, please send it back to us and we'll refund you as soon as it arrives back at our warehouse.

Click here to see the returns options available to you. If you choose to return through another method, it's your responsibility to pay for your return.

Fill in the section on the back of your delivery slip to say the item is incorrect and put it inside your parcel when you send it back. Do ask for proof of postage - we may need to see this at a later date.

If you still want the item and it's still in stock, please order it through our website as normal. The easiest way to do this is to log into My Account, view your original order and add the items to your shopping bag.